Right of Withdrawal
Are you not completely satisfied?
At Pleassy, your satisfaction is our top priority. If an item does not meet your expectations, if you have a question, or if you are experiencing any issues, please contact us first. In most cases, we can quickly find a suitable solution together.
Contact Us
The easiest and fastest way to contact us is by email:
Please include your order number in your message; this allows us to look up your order immediately and respond without delay. We promise to get back to you within 24 hours.
Have a question about a size or a product?
Are you unsure about the size, or would you like more information about an item? Please contact our customer service at support@pleassy.com. We’re happy to advise you and help you make the right choice.
A complaint about quality?
If you notice a defect or quality issue, please contact us as soon as possible and, preferably, include one or more photos in your email. These images allow us to assess the situation immediately and offer you an appropriate solution as quickly as possible.
Right of Withdrawal
Under current European consumer protection legislation (updated on June 19, 2026), you have a 14-day right of withdrawal, which allows you to return your purchase without giving a reason.
Important: The right of withdrawal only takes effect once your package is officially considered delivered, which means