Shipping policy

This shipping policy applies to all orders placed with Pleassy. By placing an order, you agree to the terms below.

Shipping areas

We currently deliver to the following countries:

Country Shipping costs
Netherlands (NL) Free
Belgium (BE) Free
Ireland (IE) Free

Unfortunately, we cannot process orders to countries not listed above.

Shipping costs & currency

We offer free shipping on all orders. There is no minimum order value and there are no hidden costs. All prices are displayed in euros (EUR €) and include VAT.

Sent from

All orders are shipped from The Netherlands.

Taxes & import duties

All prices listed on our website are including the statutory VAT. Since we only deliver within the EU (Netherlands, Belgium, and Ireland), there are no additional customs or import fees applicable upon delivery. The amount you see at checkout is the total amount you pay.

Carrier

We only ship via DHL. Once your order has been shipped, you will receive a confirmation email with your personal DHL tracking number.

Processing time

After receiving your payment, your order will be processed within 1–3 business days (Monday to Friday, excluding holidays).

Order cut-off time

The daily order cut-off time is 5:00 PM (CET/CEST). Orders placed before this time on a business day will be processed the same day. Orders placed after 5:00 PM or on weekends will be processed on the next business day.

Shipping time & delivery times

Country Transport time Estimated total delivery time
Netherlands (NL) 4–8 business days 5–11 business days
Belgium (BE) 4–8 business days 5–11 business days
Ireland (IE) 4–8 business days 5–11 business days

The estimated total delivery time is the processing time plus the shipping time, calculated from the confirmation of your order. These are estimates; in exceptional cases, delivery times may vary slightly due to high volume at DHL or other external factors.

Tracking code

After shipping, you will receive a DHL tracking number via email. You can track your shipment at any time via our page “Track Order” or directly at dhl.com. It may take a few hours for the tracking information to become active after the package has been scanned by DHL.

Address change

Do you want to change your delivery address after placing your order? Please contact us as soon as possible at support@pleassy.com. As long as your order has not yet been handed over to DHL, we will change the address free of charge. Once the shipment has been handed over to DHL, unfortunately, address changes are no longer possible. In that case, you can contact DHL directly using your tracking number to request a reroute, depending on the status of the shipment.

Cancellation of order

You can cancel your order within 24 hours after placing it, provided the order has not yet been processed or handed over to DHL. Please contact us directly at support@pleassy.com with your order number. After processing or handover to DHL, cancellation is no longer possible. In that case, you can use our 30-day return policy once the order is received.

Damaged packages

Did your package arrive damaged? Please contact our customer service at support@pleassy.com within 48 hours of receipt . Include your order number and send clear photos of:

  • the damaged packaging (outside)
  • the damaged item itself

Based on this, we offer you a free replacement or full refund . We will handle the further processing with DHL.

Lost shipments

Has your package not arrived after the estimated delivery time? First, check the status using your DHL tracking number. If there is still no update after 3 working days after the expected delivery date , please contact us at support@pleassy.com. We will then initiate an investigation with DHL and resolve it with a replacement or refund.

Shipping restrictions

We only deliver to residential addresses and P.O. box addresses within the Netherlands, Belgium, and Ireland. The following restrictions apply:

  • Delivery is not possible to countries outside NL, BE, and IE
  • We do not deliver to parcel stations or pickup points of carriers other than DHL
  • If in doubt about the availability of an address, please contact us at support@pleassy.com beforehand

Customer service & contact

Do you have questions or need assistance? Feel free to contact us:

  • Website name: Pleassy
  • Official company name: RVDS Enterprises
  • Chamber of Commerce number: 82051569
  • VAT number: NL004826908B30
  • Address: Sonsbeeksingel 79-2, 6821 AC Arnhem, Netherlands
  • Email: support@pleassy.com
  • Phone: +31852129672

Opening hours CET/CEST

  • Monday to Friday: 08:00–17:00
  • Saturday: 10:00–16:00
  • Sunday: Closed

Response time: within 24–48 hours