General terms and conditions

Terms & Conditions

Last updated: February 2026

Article 1 – Overview

This website is operated by Pleassy (RVDS Ondernemingen)., a company registered in the Netherlands (KvK: 82051569, VAT: NL004826908B30). Throughout the site, the terms "we", "us" and "our" refer to Pleassy. By accessing our site or purchasing from us, you engage in our “Service” and agree to be bound by these Terms & Conditions.

These Terms apply to all users across The Netherlands (NL), Belgium (BE), Australia (AU), United Kingdom (UK), United States (US), New Zealand (NZ), Canada (CA), Ireland (IR).

Please read these Terms carefully. If you do not agree to all terms, you may not use our website or services.

Article 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time. Your use of this website is at your own risk. Unauthorized use or abuse of the website will result in immediate termination of service.

Article 3 – Accuracy of Information

We strive for accuracy in all content, but we do not warrant that all information on this site is complete or current. We may update or correct content without notice.

Article 4 – Pricing & Payment

All prices are shown in your local currency or USD depending on location. Prices may include or exclude applicable taxes based on your region. Payments are securely processed via trusted providers using SSL encryption.

We accept Visa, Mastercard, American Express, and local payment options.

Article 5 – Shipping

We offer free standard shipping to NL, BE, IR, AU, UK, US, NZ, and CA. Orders are processed within 1–3 business days and shipped with tracking information provided via email.

Estimated delivery time: 4–8 business days.

Article 6 – Cancellations & Returns

You may cancel your order within 24 hours of placement. After dispatch, cancellations are no longer possible.

Returns are accepted within 30 calendar days of delivery for unused items in original packaging.

  • Return costs are paid by the customer unless the item is defective or incorrect.
  • Refunds are processed within 14 business days after receipt and inspection.

Article 7 – Use Restrictions

You agree not to use this site for any unlawful or prohibited purpose. This includes transmitting viruses, spam, or infringing on intellectual property.

Article 8 – Third-Party Links

We may link to external sites. We are not responsible for the content, availability, or terms of third-party sites. Users should review third-party policies separately.

Article 9 – Intellectual Property

All content on this site is owned by Ulorra or our partners and may not be copied or reused without express written permission.

Article 10 – Disclaimer & Limitation of Liability

Our services are provided "as is" and "as available." To the extent permitted by law, Pleassy disclaims all warranties and shall not be liable for any indirect or consequential damages.

Article 11 – Governing Law

These Terms are governed by the laws of The Netherlands. However, consumers remain protected by mandatory consumer rights in their country of residence.

Article 12 – Contact Details

Website Name: Pleassy
Legal Entity: RVDS Ondernemingen
Chamber of Commerce (KvK) Number: 82051569
VAT Number: NL004826908B30

Adres: Sonsbeeksingel 79‑2, 6821 AC Arnhem, Nederland
Email: support@pleassy.com
Phone: +31 85 212 9672

We operate in and ship to:

The Netherlands (NL), Belgium (BE), Australia (AU), United Kingdom (UK), United States (US), New Zealand (NZ), Canada (CA), Ireland (IR).


Business hours (per local timezone)

  • AU (AEST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
  • UK (BST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
  • US (EST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
  • NZ (NZST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
  • CA (PST): Mon–Fri 08:00–17:00, Sat 10:00–16:00

Applies to the following countries: The Netherlands (NL), Belgium (BE), Australia (AU), United Kingdom (UK), Ireland (IR), United States (US), New Zealand (NZ), Canada (CA).

By continuing to use our website, you acknowledge and accept these Terms & Conditions. For additional details, refer to our Privacy Policy, Shipping Policy, and Return Policy.